Introduction
At Sam`s Live Studios ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our studio.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, and company details.
- Booking Information: Session dates, services requested, project details, and production requirements.
- Payment Information: Billing details, transaction history, and payment method information (processed securely through our payment partners).
- Technical Data: IP address, browser type, device information, and usage data when you visit our website.
- Communication Data: Records of your communications with us via email, phone, or through our contact forms.
How We Use Your Information
We use the information we collect to:
- Process and manage your studio bookings and service requests.
- Communicate with you about your bookings, inquiries, and service updates.
- Provide customer support and respond to your questions.
- Send you important information about your sessions, studio policies, and service changes.
- Improve our services, website functionality, and user experience.
- Process payments and prevent fraudulent transactions.
- Comply with legal obligations and enforce our terms of service.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, booking systems, analytics providers).
- Legal Requirements: When required by law, court order, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission to share your information.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for legitimate business purposes, such as record-keeping, fraud prevention, and compliance with legal obligations.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict processing of your information.
- Withdraw consent at any time (where processing is based on consent).
- Data portability (receive your data in a structured format).
To exercise these rights, please contact us at +254743750986.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you interact with our site. You can control cookie preferences through your browser settings, but disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Sam`s Live Studios
Westlands, Nairobi, Kenya
Email: info@samslivestudios.com
Phone: +254743750986